jeta1 Privacy Policy — How We Protect Your Personal Data

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by jeta1 ("jeta1", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://jeta1.io (the "Platform"). This Policy applies to all personal data collected from individuals ("Players", "Users", "you") who register for, access, or otherwise interact with the jeta1 Platform, including all sports betting, live casino, slots, and related services offered therein.

This Policy is drafted in accordance with internationally recognised data-protection principles, including those reflected in the General Data Protection Regulation (GDPR) framework, which jeta1 has voluntarily adopted as a benchmark for best practice in the handling of player personal data, even where such regulations may not apply directly by force of law in Bangladesh.

By registering an account on the jeta1 Platform, or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Data Controller Information

jeta1 acts as the data controller in respect of the personal data collected and processed through the Platform. As data controller, jeta1 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data-protection principles.

All data-related enquiries, requests, and complaints should be directed to jeta1's support team. Contact details are provided in Section 16 of this Policy. jeta1 is committed to responding to all privacy-related communications within a reasonable timeframe and in any event within 30 calendar days of receipt.

3 What Personal Data We Collect

The categories of personal data that jeta1 may collect about you are set out below. Not all data types will be collected from every player — the specific data collected depends on the services you use and the interactions you have with the Platform.

4 How We Collect Your Data

jeta1 collects personal data through the following channels:

• Direct Registration: When you create a jeta1 account, you provide identity, contact, and financial data directly through the registration and verification process.
• Platform Interactions: Technical and usage data is collected automatically as you navigate the Platform, place bets, play casino games, and interact with features such as the live betting interface and responsible gaming dashboard.
• Payment Processing: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, financial data is collected and processed by jeta1 and the relevant payment partner.
• Identity Verification: When you submit documents for account verification (e.g., a National Identity Card or passport photograph), identity data is collected and reviewed by jeta1's verification team.
• Customer Support: When you contact jeta1 support via email, communications data — including the content of your messages and any attachments — is collected and stored.
• Cookies and Tracking Technologies: Technical and usage data is collected via cookies and similar technologies as described in Section 8 of this Policy.

5 Legal Basis for Processing

jeta1 processes personal data only where a lawful basis exists for doing so. The primary legal bases on which jeta1 relies are as follows:

6 How We Use Your Personal Data

jeta1 uses the personal data it collects for the following purposes, each of which is aligned with one of the lawful bases identified in Section 5:

• Account Management: To create, maintain, and secure your player account, including enforcing the one-account-per-player policy and maintaining your transaction history.
• Identity and Age Verification: To confirm that you meet the jeta1 minimum age requirement of 21 years and that your identity matches the details provided at registration, in compliance with responsible gaming standards.
• Payment Processing: To process your deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard and to handle withdrawal requests to your registered payment method.
• Platform Personalisation: To tailor the jeta1 experience to your preferences, including displaying relevant sports betting markets (such as BPL cricket and T20 World Cup), casino game recommendations, and bonus offers suited to your activity profile.
• Security and Fraud Prevention: To monitor activity on the Platform for signs of fraud, money laundering, collusion, bonus abuse, or any other prohibited activity as defined in the jeta1 Terms & Conditions.
• Responsible Gaming: To operate deposit limits, session time reminders, cooling-off periods, and self-exclusion tools; and to identify players who may be displaying indicators of problematic gambling behaviour.
• Customer Support: To respond to your queries, process your complaints, and communicate account-related information to you via email or other supported channels.
• Marketing Communications: Where you have provided consent, to send you promotional offers, seasonal bonus notifications (e.g., Eid, BPL season), and platform news by email or SMS.
• Legal and Regulatory Compliance: To maintain records required by applicable anti-money-laundering and financial compliance obligations, and to respond to lawful enquiries from competent authorities.

7 Data Sharing & Third Parties

jeta1 does not sell, rent, or trade your personal data. Your data may be shared with third parties only in the following circumstances, and only to the extent strictly necessary:

• Payment Service Providers: Personal and financial data is shared with bKash, Nagad, Rocket, Upay, and card processing partners (Visa, Mastercard) solely for the purpose of processing your deposit and withdrawal transactions.
• Identity Verification Partners: Where third-party Know Your Customer (KYC) verification services are used, relevant identity documents and data are shared with those providers under strict data-processing agreements.
• Game Technology Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical data (such as player session tokens) necessary to operate their games within the jeta1 Platform environment.
• IT and Infrastructure Providers: jeta1 uses third-party cloud hosting, database management, and cybersecurity service providers. These providers process technical and usage data under confidentiality obligations and are prohibited from using your data for any purpose beyond the agreed service.
• Legal Authorities: jeta1 may disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, or where necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity.
• Business Succession: In the event of a merger, acquisition, or sale of substantially all assets of jeta1, player data may be transferred to the successor entity. Players will be notified of any such transfer and the Privacy Policy of the successor entity before the transfer takes effect.

8 Cookies & Tracking Technologies

jeta1 uses cookies and similar tracking technologies on the Platform to support essential functionality, improve performance, and — where you have provided consent — to deliver a personalised experience. The table below describes the categories of cookies used by jeta1:

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent the Platform from functioning correctly. Disabling performance or functional cookies will not affect your ability to place bets or play casino games, but may reduce the quality of the personalised experience.

9 Data Security

jeta1 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the jeta1 Platform.
• Encrypted storage of passwords using industry-standard one-way hashing algorithms. jeta1 staff do not have access to your plain-text password.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with role-based permissions enforced across all systems.
• Regular security audits and penetration testing conducted by qualified third-party cybersecurity specialists.
• Automatic session timeout after a defined period of inactivity to reduce the risk of unauthorised access on shared devices.
• Monitoring systems that detect and alert on anomalous login patterns, unusual transaction behaviour, and other indicators of potential account compromise.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jeta1 will notify affected players without undue delay and will take all necessary remedial steps to contain and address the breach.

10 Data Retention

jeta1 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable legal or regulatory obligations. The general retention framework applied by jeta1 is as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or, where deletion is not technically feasible, anonymised such that it can no longer be linked to any identifiable individual.

11 Your Data Rights

As a player on the jeta1 Platform, you hold the following rights in respect of your personal data. jeta1 is committed to facilitating the exercise of these rights promptly and without undue barriers:

• Right of Access: You have the right to request a copy of the personal data that jeta1 holds about you. jeta1 will provide this information within 30 days of a verified request.
• Right to Rectification: If any personal data held by jeta1 is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly within your account dashboard; other corrections can be requested via [email protected].
• Right to Erasure: You may request that jeta1 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to jeta1's legal obligation to retain certain records as described in Section 10.
• Right to Restrict Processing: You may request that jeta1 restrict the processing of your personal data in certain circumstances, such as while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that jeta1 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on jeta1's legitimate interests, subject to jeta1 demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, please contact jeta1's support team at [email protected], clearly stating the right you wish to exercise and providing sufficient information to verify your identity. jeta1 will acknowledge your request within 5 business days and respond in full within 30 calendar days.

12 Children's Privacy

The jeta1 Platform is strictly intended for adults aged 21 years and above. jeta1 does not knowingly collect personal data from individuals under the age of 21. If jeta1 becomes aware that a person under 21 has registered an account or provided personal data, the account will be closed immediately, all associated data will be deleted, and any funds deposited will be returned to the original payment source.

If you are a parent or guardian and believe that a person under 21 in your care may have accessed or registered on the jeta1 Platform, please contact jeta1's support team immediately at [email protected]. jeta1 takes the protection of minors extremely seriously and will act without delay on any such report.

13 International Data Transfers

In the course of operating the jeta1 Platform, some of your personal data may be transferred to, stored on, or processed on servers located outside of Bangladesh. This may occur, for example, when data is processed by cloud hosting providers, game technology partners, or payment processing networks that operate internationally.

Where such international transfers take place, jeta1 ensures that appropriate safeguards are in place to protect your personal data to at least the same standard as would apply within Bangladesh. These safeguards may include contractual data-protection clauses agreed with the recipient party, technical encryption measures, and access restrictions limiting data to authorised personnel only.

By accepting this Privacy Policy, you consent to the international transfer of your personal data under the safeguards described in this section.

14 Marketing Communications

jeta1 may send you promotional communications, including bonus offers, seasonal promotions (such as Eid special offers, BPL cricket season deals, and Pohela Boishakh celebrations), and platform news, where you have provided your explicit consent to receive such communications during registration or through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by jeta1.
• Updating your communication preferences in the Notifications section of your jeta1 account dashboard.
• Contacting jeta1 support at [email protected] and requesting removal from all marketing lists.

Please note that withdrawing consent to marketing communications does not affect your ability to receive transactional communications from jeta1. Transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and identity verification requests — are classified as strictly necessary service communications and will continue to be sent regardless of your marketing preferences.

jeta1 does not engage in unsolicited cold outreach to individuals who have not registered on the Platform. All marketing communications are directed only at registered players who have opted in to receive them.

15 Changes to This Policy

jeta1 reserves the right to amend this Privacy Policy at any time. Changes may be necessary to reflect updates in applicable law or regulation, changes to the technical architecture of the Platform, new data-processing activities, or feedback from players and regulators.

When material changes are made to this Policy — meaning changes that substantively affect the way jeta1 collects, uses, or shares your personal data, or that reduce your rights under this Policy — jeta1 will:

• Notify registered players by email to the address associated with their jeta1 account at least 14 days before the new Policy takes effect.
• Display a prominent notice on the Platform homepage and account dashboard for at least 14 days prior to the effective date of the change.
• Update the "Last Updated" date at the top of this page to reflect the date the revised Policy was published.

For non-material changes — such as minor clarifications of existing language, correction of typographical errors, or updates to contact information — jeta1 will update the Policy without individual player notification. The updated Policy will be effective immediately upon publication, as indicated by the "Last Updated" date.

Your continued use of the jeta1 Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Platform and may request account closure by contacting jeta1 support.

16 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jeta1 processes your personal data, please contact jeta1's support team using the details below. All privacy-related enquiries are handled by trained staff and are treated with strict confidentiality.

If you are not satisfied with jeta1's response to a privacy complaint, or if you believe that jeta1 is processing your personal data in a manner inconsistent with the principles set out in this Policy, you have the right to escalate your complaint to the relevant data-protection supervisory authority in your jurisdiction.

jeta1 takes all privacy complaints seriously and will cooperate fully with any investigation by a competent supervisory authority. Our goal is to resolve all privacy concerns amicably and transparently at the first point of contact where possible.